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PIONEER HUMAN SERVICES
ANNUAL REPORT 2019

WE BELIEVE EVERY SINGLE PERSON IS MULTIFACETED AND DESERVING OF our SUPPORT and encouragement

we deliver multifaceted solutions

In a world that is quick to judge, people are too often labeled in absolute terms: they’re either good or they’re bad. This is especially true for those who are involved with the criminal justice system, have served time, or are at risk of doing so.

At Pioneer, we see things differently. We believe this one-size-fits-all approach fails to recognize the complexity of the human experience. Our services take into account the multiple facets that make up every person we serve with the goal of helping them discover their inner gem.

how we do it

Our model is strategic, targeted and holistic, specifically designed to address the full spectrum of rehabilitation. Using assessment science and other data-driven approaches, we develop treatment plans that address basic needs like housing, healthcare, counseling and job training while also addressing underlying trauma and providing hope. The journey isn’t always easy, but for those willing to put in the work, we’ve proven time and time again that our approach can lead to a brighter and more stable future.

In addition to direct service, some of our most impactful work is in the advocacy arena, where we work to promote public policy that supports successful reentry. We also are increasingly working to build programs that keep people out of the criminal justice system in the first place. Together with our partners, we work with communities to design innovative programming that meets their evolving needs – by addressing addiction, homelessness and other issues that can lead to incarceration.

As long as society is more focused on punishing people than it is on preparing them to succeed in our communities, we’ll be here, inspiring confidence and hope in the people we serve. Because we believe in the dignity and potential of every single person, in every community, and we know that giving up on them simply isn’t an option.

roadmap to success outcomes

79%

secured employment

96%

had no new arrests

$16.79

average starting wage

60+

business hired graduates

95%

graduation from workshops

607

completed job-readiness workshops

our housing programs provided:

361Family & social support services

352Health & wellness services

296Employment & education services

271Financial services

Community spotlight: Snohomish County

the issue

Like many communities across the state, Snohomish County has seen a spike in homelessness and people struggling with behavioral health disorders in recent years. They had invested in embedded social workers to partner with law enforcement to engage people into services. But too often, there was nowhere for people to go to get the support they needed. People who wanted treatment were not able to get into a program right away or ended up involved in the criminal justice system rather than treatment, and too many were unable to secure housing.

our response

Working in close partnership with Snohomish County, the Snohomish County Sherriff’s Office and community partners, we designed two new programs to specifically address the community’s most urgent needs.

The Snohomish County Diversion Center is a 44-bed facility that provides residents a thorough needs assessment, assertive engagement into available services, medication assisted treatment options, and individualized support and recovery plan development.

The Carnegie Resource Center serves as a gateway to a multitude of resources including mental health counseling, substance use disorder treatment, employment services, housing enrollment, veteran programs, health insurance navigation and public benefit enrollment.

how it's working

In their first full year of operation, these new programs are delivering!

at the diversion center

Recidivism decreased

Treatment increased

Housing increased

at the carnegie

1,935 served

233 got deposit assistance to secure housing

165 received benefits to access primary care

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michael & clara

Pioneer has been such an important part of our story. We first met when we were transitioning back into the community from federal prison at Pioneer Fellowship House. I was devastated and full of shame, but the people who worked at the reentry center helped me overcome that – they helped me see my worth again.

Michael had even more to overcome. He had spent 22 years in prison so the whole world had changed while he was inside. Pioneer staff helped him navigate so many things – getting an ID card, his social security card, a cell phone. After looking for a job and facing rejection over and over because of his record, they referred him to Pioneer Industries for an inventory job.

We both got apartments through Pioneer when we left the reentry center. That allowed us to save up, get a bigger place together and have my son move home with us.

“I was devastated and full of shame, but the people who worked at the reentry center helped me overcome that – they helped me see my worth again.”

Currently, we both work at Pioneer Industries. It’s allowed me to put my office skills to use and I love greeting everyone as they come into the building. Michael has been promoted several times – he’s always the first to volunteer to take on a new project and learn something new – and we’re both so proud of all he has accomplished. We’re thankful to work in a place where we are valued for our skills and not judged for our past – and where we have the opportunity to learn and grow while providing a good life for our family.

Today we own our own home, we go on vacations, we have a beautiful garden, and Michael grows and cans food for the whole year. We built all of that together. Pioneer gave us the opportunity and the support to build lives that we love and are proud of!

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rachael & kathie

I wish I had known about Pioneer sooner. For many years, I struggled with my mental health and drug addiction, and my time in prison didn’t exactly rehabilitate me. I went through several other programs until I was fi nally referred to Pioneer Transition House. Kathie was my main support in the program—she’s a life saver. She believed in me from the start, and her endless compassion and ability to listen helped to build a bond of trust between us. When everyone else was saying, ‘Never’ Kathie constantly told me, ‘You can do this.’ And I did.

“When everyone else was saying, 'Never' Kathie constantly told me, 'You can do this.' And I did.”

Kathie went the extra mile to help me get in an outpatient treatment program that worked for me and get me off the medication prescribed that was doing more harm than good. When I was ready, she also brought together the people and agencies that helped me get my children back. Today, I’m feeling good, clean and sober, and have my children and family back in my life. I even have a full-time job as a restaurant manager to help provide for my family. I still reach out to Kathie as she is a constant support whenever I need to talk to someone. Pioneer was there for me to help me build back the life I wanted and they are still there—that’s comforting to know.

Community spotlight: Spokane

the issue

Our partners at the City of Spokane and Spokane County, and other community stakeholders have been working together for several years to decrease the jail population, reduce unnecessary ER visits, and provide safe, stable housing options in the downtown core.

our response

To address these pressing community concerns, we converted the Carlyle from assisted living to serviceenriched housing for justice-involved individuals. Thanks to the support of the local legislative delegation, we secured capital funding to upgrade the facility to meet current housing codes in 2019. And with amazing ongoing support from community funders, we are able to provide on-site services and activities that are specifically designed to meet our residents’ needs and build a strong community within the facility.

This transition allows Carlyle residents to secure affordable housing and get the support they need to build healthy, productive lives in the community.

how it's working

Housing stability increased

Well-being increased

Treatment success increased

Emergency service use decreased

Recidivism risk decreased

POLISHING PROFESSIONALS
WHILE BUILDING LIVES

Pioneer is a two-fold nonprofit social enterprise. In addition to services, we operate multiple business lines that make a difference for the individuals and communities we serve. Our highly skilled workforce is integral to this equation. Earning a livable wage with many pathways to advancement, they are motivated to perform their best and do so with incredible pride. And we’re proud of them too. Their hard work and consistent performance help make everything we do possible.

“Justice-involved individuals are a hidden talent with so much to offer. They have helped us to build our aerospace manufacturing business into a successful and award winning enterprise. More employers need to consider this pool of talent.” — Karen Lee, CEO

69% of our enterprise workforce has a
conviction history and/or is in recovery

2019 results

manufacturing Pioneer Industries manufactured 1.6+ MILLION PARTS for the aerospace and commercial industries and continued to invest in cutting-edge equipment to expand our capabilities and better serve our customers’ growing needs.

distribution The distribution center managed, received, picked and shipped 300K AEROSPACE PART NUMBERS from 10 different manufacturers.

CONSTRUCTION Our construction team expanded into commercial tenant improvements and multi-family renovations, bringing on 6 NEW DEVELOPERS AND PROPERTY MANAGAGEMENT CUSTOMERS.

food We got our Washington State Department of Agriculture Food Processor’s License to expand commercial food production capabilities and we produced 1K+ PREPARED MEALS DAILY.

Dear Friends,

As we prepared our 2019 annual report, the world was confronted by COVID-19, one of the greatest health threats of a generation. The pandemic has changed the way we work and the way we provide services – and we are proud of how our employees and our partners have come together to meet the urgent and emergent needs of those we serve throughout this critical and uncertain time.

We are also in the midst of a significant social movement to confront racial injustice and cases of police brutality in this country. While we believe that many police are honorable in their approach to their very difficult jobs, the repeated deaths of unarmed black and brown citizens requires major criminal justice reform. Many of the people we serve have been directly impacted by these realities at every step in the criminal justice system from arrest to incarceration, and even through their reentry into the community. We are committed to centering racial equity in all of our work and to standing with other community leaders, impacted individuals and allies to help shape a more just society moving forward.

Looking back over 2019, this report highlights our concerted efforts to work with communities to address some of their most pressing concerns – with a focus on complex issues at the intersection of the criminal justice system, homelessness and untreated behavioral health needs. In recent years our advocacy efforts and service model have expanded to include diverting people away from incarceration toward more eff ective treatment options in addition to successful reentry.

As a leading organization in serving people involved in the legal system, we look forward to continuing to work with all of you to advance our mission and unite efforts in serving those in need. Our collective vision, leadership and willingness to serve will continue to create a positive impact in our communities if we work together. We live in times of great change, and Pioneer will not stand still.

Sincerely,

Randy Wilcox, Chair

Board of Directors

Karen Lee, CEO

Pioneer Human Services

2020 BOARD OF DIRECTORS

  • Randy Wilcox, Chair

    Retired - President for Americas Otis Elevator Company

  • Steve Mullin, Vice Chair

    President, Washington Roundtable

  • Nancy Isserlis, Secretary

    Attorney, Winston & Cashatt

  • Rob Bateman, Treasurer

    Former CFO Emeritus Senior Living

  • Wade Black

    SVP Commercial Banking Washington Trust Bank

  • Elizabeth (Betsy) Cadwallader

    Market President, Puget Sound US Bank

  • Liz Dunbar

    Retired-Former Executive Director Tacoma Community House

  • Jean-Francois Heitz

    Retired-Deputy Chief Financial Officer Microsoft Corporation

  • Nicholas MacPhee

    Chief Impact Officer, MiiR

  • Carlos Miller

    Executive Director, GE Aviation

  • Christopher Poulos

    Attorney & Executive Director Washington Statewide Reentry Council

  • Carlos Ruiz

    Principal, Sidekick Consultants, LLC

  • Tonita Webb

    Executive Vice President/COO, Seattle Credit Union

  • Karen Denise Wilson

    Owner/Managing Attorney, KD Wilson Law PLLC

  • Ann Yoo

    Philanthropist, Community Development Banking Executive

EXECUTIVE LEADERSHIP TEAM

  • Karen LeeChief Executive Officer
  • Audrey HicksChief Financial Officer
  • Anthony WrightChief Operations Officer
  • Mark BehrendsEnterprises
  • Dot FalliheeHousing & Employment Services
  • Rebecca JudyResidential Services
  • Schwind OrrHuman Resources
  • Lionel TamezInformation Technology
  • Hilary YoungAdvocacy & Philanthropy

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2019 FINANCIAL INFORMATION

  • Bureau of Prisons 6,636,348
  • Health & Human Services 2,146,552
  • Probation Office 400,096
  • Veterans Affairs 195,048
  • Department of Labor 143,060
  • Other 113,683
  • Social & Health Services 6,280,391
  • Corrections 187,379
  • Behavioral Health Organizations12,326,200
  • Managed Care Organizations9,808,834
  • Snohomish County 2,296,529
  • King County 1,703,777
  • Skagit County 999,463
  • Spokane County 973,804
  • Whatcom County 468,452
  • Elevate Health 386,900
  • Greater Lakes Mental Health 155,400
  • Other 166,475
  • Rents 3,724,210
  • Manufacturing 33,018,459
  • Distribution 3,411,872
  • Construction 1,585,252
  • Food 991,979
  • United Way 52,483
  • All Other Contributions 612,384
  • Retail Rental Revenue 1,184,766
  • Treatment Fees 198,980
  • Other Income 944,355
  • 91,113,130
  • 31,649,752
  • 23,105,885
  • 11,864,770
  • 8,448,986
  • 7,256,195
  • 7,134,065
  • 1,334,245
  • 325,335
  • 91,119,233

REVENUE

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EXPENSES

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WE ARE A SOCIAL ENTERPRISE THAT PROVIDES INDIVIDUALS WITH CRIMINAL HISTORIES THE OPPORTUNITY TO LEAD HEALTHY, PRODUCTIVE LIVES.

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