For Hi Sharp DVR units, the modern method for password recovery involves generating a dynamic code directly from the device's local interface. This code must then be shared with an authorized distributor or Hi Sharp technical support to receive a temporary unlock key. Password Reset Procedure (Software)
If you cannot access your system, follow these steps according to official Hi Sharp Intelligence guidelines:
Navigate to the Login Screen: On your DVR/NVR local interface, select Forget Password or Retrieve Password.
Generate Dynamic Code: Click on the Dynamic Code page. A unique code or QR code will appear on the screen. Submit for Verification: Take a clear photo or screenshot of the Dynamic Code page.
Email the image along with your region, model number, and serial number to sales@hisharp.com.tw or contact your local regional distributor. hi sharp dvr reset password upd
Input Recovery Key: Once you receive the recovery code from support, enter it into the DVR's prompt to reset your admin password. Hardware & Default Credentials
If software recovery is unavailable, you may attempt a hard reset or use default credentials if the unit has been recently wiped.
Default Credentials: For initial setup or after a successful factory reset, the default username is typically admin and the default password is 123456. Physical Reset:
Reset Button: Check the back or side panel for a pinhole reset button. Press and hold this for 5–30 seconds while the device is powered on until you hear a beep. For Hi Sharp DVR units, the modern method
Motherboard Jumper: If no button is visible, you may need to open the casing and locate two pins marked "RESET" or "CLR". Shorting these pins with a screwdriver for 30 seconds during power-up can force a factory reset on many H.264 models.
CMOS Battery: Removing the coin-cell battery from the motherboard for several minutes can sometimes reset the system clock and clear saved passwords on older models. Support Resources
Official Downloads: You can find manual and firmware updates on the Hi Sharp Support Downloads page.
IP Tool: To find your device on a network for web-based management, use the Hi Sharp IP Finder. Provide the Serial Number and Date/Time challenge to
Do you have the model number of your DVR so I can find the specific reset pin locations for that unit? FAQ - Support | HI SHARP INTELLIGENCE
For genuine Hi Sharp (Chinese brand) with valid S/N:
Email example: service@hisharp.com (or use Alibaba message center if purchased there).
If the above fails:
Official support (example):
Email: support@hisharp.com (check current contact on their website)
| Scenario | Best Method | |----------|--------------| | You forgot the admin password | Security Question / Reset File | | You know the password but want to change it | Menu > User Management | | The device is locked (too many attempts) | Power cycle + wait 30 min | | All else fails | Physical reset button / Clear CMOS |