Https- Ezesco.zesco.co.zm May 2026
The ZESCO Customer Portal (ezesco.zesco.co.zm) acts as a virtual service center for Zambian electricity users to manage accounts, apply for new connections, and access services. Users can purchase prepaid tokens via banking channels, check load management schedules via USSD code *3600#, and view current residential tariffs. For detailed services, visit the ZESCO Portal. ZESCO Limited - Customer Service Portal
Step 1: Enter the Correct URL
Open your web browser (Chrome, Firefox, Safari, or Edge). Type exactly: https://ezesco.zesco.co.zm (Do not add a hyphen after https; the search query often includes a typo). Press Enter. https- ezesco.zesco.co.zm
4. Free and Environmentally Friendly
The service is free for customers. By switching to e-statements, you save the 5 Zambian Kwacha (ZMW) service fee associated with printed bills and contribute to saving trees. The ZESCO Customer Portal (ezesco
3. Key Features & Functionalities of the ZESCO e-Services Portal
Once inside https://ezesco.zesco.co.zm, you unlock a suite of self-service tools. Step 1: Enter the Correct URL Open your
3. New Connection Request
- Apply for residential or commercial electricity service
- Track application status
What does the portal offer?
- Prepaid Metering Management: View token purchases and usage history.
- Post-paid Billing: Access monthly e-statements, pay bills, and view payment history.
- Account Management: Update contact details, request new connections, or report faults.
- Complaint Logging: Track the status of service requests without visiting a physical ZESCO office.
2. Postpaid (Credit) Account Management
- View and pay current bills online
- Download past billing statements
- Request account balance
❗ Common Issues & Tips
| Problem | Likely Solution | |--------|----------------| | “Account number not found” | Check if you’re using the correct number (sometimes leading zeros matter) | | Token not received after payment | Wait 10 min, then check “Transaction History” → click “Resend Token” | | Forgot password | Use “Forgot Password” link – resets via email | | Portal slow during month‑end | High traffic; try early morning or after 8 PM |
The Future of E-ZESCO
ZESCO is continually upgrading the platform. Recent updates have introduced:
- Automated email alerts when a new bill is generated.
- Integration with ZESCO kiosks for prepaid meter token purchases.
- API connectivity for corporate clients to auto-fetch bills into their accounting software (ERP).
