Understanding the PartsViz Caterpillar Login and Dealer Portal
PartsViz is a specialized Caterpillar tool designed to provide Order Tracking and Visibility for dealers and authorized users. It is part of Caterpillar’s broader digital ecosystem that allows businesses to manage parts availability and case management efficiently. How to Access the PartsViz Portal
Access to PartsViz is generally managed through a specific request process rather than an open public registration.
Dealer Access Request: To gain entry, users typically must fill out a Dealer Access Request Form. This form requires: Full User Name CWS ID (Caterpillar Web Security Identity) Email address Dealer Code
Request Types: Users can request access for different functions, such as Order Tracking and Visibility or Parts Dealer Case Management. The Role of the CWS ID
The CWS ID is the central credential for nearly all Caterpillar applications.
One Account System: Once you have a CWS ID, it typically serves as your "one account" for parts.cat.com, SIS 2.0 (Service Information System), and VisionLink.
Account Management: If you need to reset your password or manage your corporate identity, you can visit the CWS ID Login Portal. Related Caterpillar Parts Tools
While PartsViz is used for tracking and dealer operations, most customers interact with these primary platforms for parts and technical data: Dealer Access Request Form
In the context of Caterpillar (Cat) dealer and technician systems, "PartsViz" is a specific visibility and tracking tool used for parts order management.
The term "solid piece" typically refers to a specific type of Captcha or security verification required during the login or access request process for the PartsViz Dealer Access Request Form. Accessing PartsViz partsviz cat login
To log in or request access to PartsViz, you generally need the following: CWS ID: Your Caterpillar World Wide ID.
Dealer Code: The specific identification code for your dealership.
Captcha Verification: The login/request page often asks users to "Enter only the black characters" or similar instructions to identify specific "pieces" of a displayed code to prevent bot access. Alternative Cat Parts Systems
If you are looking for general parts manuals or ordering rather than order tracking, you may be looking for:
Parts.Cat.Com: The primary site for searching and ordering genuine Cat parts.
SIS 2.0 (Service Information System): Used for viewing parts diagrams and service manuals. You can create a basic login via dealer sites like Foley Equipment .
Are you having trouble with a specific error message during the Captcha or login step?
Cat® Parts Store - Order Genuine Parts & Tools from Caterpillar
The PartsViz Cat Login works exactly as intended: it acts as a secure gatekeeper for professional-grade parts data.
If you are a fleet manager, heavy equipment technician, or parts counter professional, this tool is essential. The frustration with the dated interface is outweighed by the accuracy of the data. Issue: If your company uses Azure AD or
However, if you are a casual user or a DIY enthusiast looking to fix your own equipment, this platform is likely inaccessible (due to the login requirements) and overcomplicated for your needs. You are better off calling the dealer directly with your serial number.
Rating: ★★★★☆ (4/5) for industry professionals. Rating: ★★☆☆☆ (2/5) for ease of use/design aesthetics.
The PartsViz platform is a dedicated Caterpillar (Cat) tool primarily used for order tracking, visibility, and case management for parts dealers. To access its features, including the "useful reports" often used for logistics and inventory management, you must use a Corporate Web Security (CWS) ID. PartsViz Login & Access
Direct Login: You can access the PartsViz portal via the Caterpillar PartsViz Login Page.
Credentials: A valid CWS ID and password are required. If you do not have access, you must fill out the Dealer Access Request Form, providing your dealer code and request type (e.g., Order Tracking and Visibility).
Support: For account issues, contact your local information security representative or company help desk. Key Features and "Useful Reports"
PartsViz is designed to give dealers and major customers a clear window into their supply chain. Common "useful reports" and features include:
Order Tracking: Real-time visibility into the status and shipment of parts orders.
Case Management: Tracking and managing specific dealer parts issues or inquiries.
Integration with SIS: For technical identification, users often cross-reference PartsViz data with the Service Information System (SIS) to find build dates and configuration details using serial numbers. as this may lock your account.
Consolidated eCommerce: For direct purchasing rather than just tracking, Caterpillar uses Parts.cat.com, which allows users to search by part number, category, or serial number. Log In
The login for PartsViz, which is a system application used by Caterpillar (Cat) for order tracking and parts visibility, is typically accessed through their Salesforce-based site.
If you are a dealer or employee trying to access the portal, you can find the primary entry points here:
Dealer Login/Access: You can access the direct portal at cat.my.site.com/PartsViz.
Access Request: If you do not have credentials, you may need to fill out the Dealer Access Request Form. This form requires details such as your CWS Id, Dealer Code, and the specific type of request (e.g., Order Tracking or Case Management). Common Troubleshooting:
System Errors: Users frequently encounter "CSS Errors" or "Invalid Page" messages on the login screen. Refreshing the browser or clearing your cache is often the first step to resolve these.
Login Requirements: Ensure you have an active Corporate Web Security (CWS) ID, as this is the standard identification required for Caterpillar's internal and dealer-facing applications.
PartsViz relies heavily on WebGL for 3D rendering. If the login button doesn't respond or the page renders strangely:
Because parts databases often contain proprietary designs, supplier pricing, and logistics routes, keeping your login secure is paramount.